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Terms & Conditions
This terms and conditions applies either when a contract was made in writing or verbally.
We promise of immediate execution of reservations:
All reservations will be processed within 24 hours, and an email sent to you (the customer) no later than 1 working day after receipt, confirming the reservation. However it's your responsibility to give us correct email address or/and contact us if you didn't receive the email, within next 72 hours after booking
1. Agreed Price:
The Agreed price is the price to be paid for the journey as agreed between Oasis Limos and you the Customer. The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify any of these details should be made to us at least 7 days in advance of the date of travel and we will endeavour to accommodate minor changes to the customer's requirement subject to our ability to do so. Agreed journey changes, including additional pick up or drop off points, may result in additional costs to the customer. Any additional cost will be notified to you at the time the requested changes are accepted by us. Any additional pick up or drop offs are charged at £10-00 per drop/pick up.
a. We always require your credit / debit card details for every payment so any damage
that occurs can and will be debited by our insurance company.
b. If you are paying the full amount in cash on the day, your details are still required
c. Any deposits paid are non-refundable
d. The balance due is the amount outstanding net of any deposit paid. The balance is due for payment at the time and place of the first pick up on the day of hire. We only accept cash on the day of the pick up.
e. A £50-00 cancellation fee will be charged if you cancel this booking if a deposit was not originally paid.
f, If you wish to pay the outstanding balance on a credit / debit card this must be done at least 48 hours before the day of travel and not on the day.
g. Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking. We do not accept cheque's, debit cards, credit cards or foreign currency as final payment on the day of the hire unless agreed in advance. Settlement of the agreed price in advance by cheque or electronic transfer must allow adequate time for funds to be cleared before the date of travel. Card Transactions will be processed by STREAMLINE on behalf of OASIS LIMOS,/ MOONLIGHT LIMOS and will appear in your card statement as " OASIS LIMOS " or " MOONLIGHT LIMOS "
3. Cancellation of booking:
Cancelling a reservation -
a) Should you cancel your booking then the deposit paid is non-refundable. Additionally where jobs are cancelled with less than 7 ( seven ) days notice the full agreed price becomes due and owing. In the event of cancellation between 30 ( thirty ) days and 7 ( seven ) days of the date of travel 50% (fifty per cent) of the total agreed price is due and owing. To cancel a reservation we need to have it confirmed by yourself in writing and e mailed back to email@example.com
b) PLEASE NOTE - if you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed plus petrol and driver costs, This will be charge to your card on file
c) If you do wish to cancel a booking and wish to re-book at a later date we will hold your deposit for you and deduct it off your next quote providing the new booking is under 6 months from the original first booking.
Cancellation By Us - We reserve the right to cancel the limousine hire contract between us if:
a) the client doesn't accept our terms and conditions and/or refuse to make a deposit payment/ or release credit/debit details.
If we do cancel your limo hire contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for disappointment suffered.
4. Grace Period:
OASIS LIMOS strives always to arrive at the pick up point at the time agreed. There may, however, be causes that may from time to time occasionally prevent us from meeting these aims such as inclement weather, road traffic accidents, road resurfacing and such like events outside our control. Reasonably therefore we have built into our schedule of period of up to 30 (thirty) minutes grace. In any event a grace period is invoked in whole or in part, the time of adjusted times will be made up during or after the period of hire, schedules permitting. If this is not possible then OASIS LIMOS will offer you a discount voucher of £25-00 off your next limousine booking with us which will be e-mailed to you to print off.
Damages, subsequent cost's of repair's of such damage's to the limousine's hired as used by you the customer and/or your guests howsoever caused is your responsibility. Additionally, in the event that one of the party is sick or soils in the limousine we will charge £100.00 to make the vehicle good. Any spillages must be notified to the driver immediately !!! . Where the booking was secured using a credit/charge card you the customer here agree that we may deduct from that card damages as they have arisen.
6. Additional Charges/Overtime:
Overtime charges begin immediately after the return collection time. Under this agreement the over time rate per hour or part there of is £50.00. Payment of all overtime charges must be settled before the end of the hire. We do not accept cheque's, debit cards, credit cards or foreign currency as payment on the day of the hire. In the event that payment of overtime charges cannot be made on the day of the hire, the customer agrees that the amount's) will be charged to the credit/debit card with which the booking deposit was paid.
7. Hire type:
We offer a range of hire options, including a pick up and return service, a one way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires
8. Vehicle supplied:
We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.
9. Airport Drop Offs/Pick ups:
Full flight details help us to give you punctual service. We will make reasonable attempts to monitor in coming flight times; however we are unable to access reliable information until shortly before departure or scheduled arrival times. If your flight is delayed, either outbound or inbound you should make contact immediately with Oasis limos to notify us, so that we can adjust our schedules and re-arrange drivers. We will endeavour to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to changes.
In the event we are not reasonably notified of delays, we reserve the right to make additional charges for subsequent collection.
10. Lost Property:
We are unable to take responsibility for loss of property left in the vehicle at any time or under any circumstances.
In the unlikely event of a break down or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavours to provide a back up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability
12. Charges / Damage:
a. Any glasses - £10-00 each
b. Sickness - £100-00
c. Excessive drinks spillage - £25-00.
d. Extra drop offs - £10-00 each
e. Extra hourly rate above set collection time - £50-00.
13. Return Collection Times
The collection time stated on the booking confirmation is the time you must be back at the Limousine ready to leave. Our chauffeurs will wait up to a max of 20 minutes for remaining passengers to arrive, after which time he may leave regardless of if every one is in the limousine or not.
If you are not happy with any of our services then please let us know within 24 hours of the complaint. Please send us an e-mail to firstname.lastname@example.org stating your complaint and we shall look in to the matter for you